Living well with brain injury Call 01892 619 001

General Terms & Conditions


Place of registration/office address:

3 Culverden Park, Tunbridge Wells TN4 9QT

Brains Matter – is registered with the Charity Commission for England and Wales (Charity No 1062884


All material accessible on this Website is protected by copyright. You may view Website pages on screen and may print or download extracts of them for your own personal use or for use by others within your organisation.

You may supply a copy of any such extract to any third party provided that:
(a) the extract is for their own personal use;
(b) the extract is not supplied as part of or incorporated in another work, website or publication;
(c) the extract is not supplied either directly or indirectly in return for commercial gain; and
(d) the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them.

No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent.

Availability of the Website

We will use our reasonable endeavours to provide you with a prompt and continuing service. We do not, however, warrant that the service it provides will continue uninterrupted or without delay or that it will remain unchanged. In particular we reserve the right to bring the Website down as and when necessary for the purposes of maintenance.

Content of the Website

Whilst we will use our reasonable endeavours to ensure that the information contained in the Website is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information.

The Website contains hypertext links to a number of websites owned, operated and controlled by third parties. We have has no control over or proprietary interest in any of these websites and, as such, make no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and exclude any and all liability arising from use of the same.

The Website contains content and services (“Third Party Services”) owned, operated, controlled or provided by third party service providers (“TSPs”) and not by us. Where appropriate the provision of any Third Party Services to you by any TSP shall be on the terms and conditions of the relevant TSP. It is your responsibility to make yourself aware of such terms and conditions. We exclude any and all liability arising from the provision of any Third Party Services to you by any TSP and your only remedy for failure to provide such Third Party Services is against the relevant TSP.


While every effort is made to ensure that any enquiry you submit is dealt with promptly, we cannot guarantee that your query will always be dealt with within the timescale you require.

Online Selling

Ordering products

To place your order follow the steps set out on the Website.

The appearance of the products on our website is an invitation to you to make an offer to purchase them by placing an order with us. We have the right to refuse any orders and no contract will subsist between you and us unless and until we accept your order.

Acceptance of an order will be deemed complete and effectively communicated to you when we send you an email accepting your order (whether or not you receive that email). An automated email acknowledging receipt of your order will not be treated as acceptance of your order.

The products on our website are subject to availability. If we accept your order for any products (“Products”) but do not supply those Products to you for any reason, we will not charge you for those Products and will refund any money already paid for them. However we will not be responsible for compensating you for any other losses which you may suffer if we do not supply the Products.

Price of the products and payment

The prices for the Products and any delivery charges are as set out on our Website and are stated in UK Pounds Sterling. These prices include applicable sales tax and duty.

Whilst we try to ensure that these prices are accurate, mistakes may sometimes occur. If we discover a mistake in the price of the Products we will contact you as soon as possible and give you the option to either re-order the Products at the correct price or to cancel your order. If we cannot contact you we will treat the order as having been cancelled. If the order is cancelled we will not charge you for those Products and will refund any money already paid for them.

Any promotional codes/discounts must be entered before the order has been placed. We are unfortunately unable to apply discounts after the order has received. The cost of any order must be paid by you before delivery by a credit or debit card acceptable to us.

Delivery of the Products

We will deliver the Products to you at the delivery address given in your order in accordance with the delivery options set out on the Website and selected in your order. Timescales for delivery will be calculated from the date that payment is made by credit or debit card.

However, because delay is sometimes outside of our control, time of delivery will not be of the essence. As such we will not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the Products to you.

We will use our reasonable endeavours to let you know as soon as reasonably possible if we are unable to deliver all or any part of your order for any reason.

We reserve the right to deliver your order in instalments, and if the order includes matching sets we reserve the right to wait until the whole of that set is ready for delivery. If we chose to do so we will not charge you any additional delivery costs for that order.

If you have not received the Products within 28 days you may contact us by email quoting your order reference number and cancel that order. If the order is cancelled we will refund any money already paid for that order.

Medical Disclaimer

No advice

This website contains general information about acquired brain injury.  The information is not advice, and should not be treated as such.

No warranties 

The medical information on this website is provided without any representations or warranties, express or implied.  We make no representations or warranties in relation to the medical information on this website.

Without prejudice to the generality of the foregoing paragraph, we do not warrant that the medical information on this website is complete, true, accurate, up-to-date, or non-misleading.

Professional assistance

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider.  If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider.  If you think you may be suffering from any medical condition you should seek immediate medical attention.  You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.